Supervisor - AMC Theatres

Supervisor | AMC Theatres

PURPOSE Assist management in the coordination of operations to achieve AMC’s goals. Model and communicate expectations to all associates in a professional and safe work environment.
MINIMUM REQUIREMENTS • Age 18 or older; other location-specific age requirements may apply. Requirements to be performed, with or without reasonable accommodation: • Standing, walking, lifting, twisting, and bending on a frequent basis. • Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).
PREFERRED QUALIFICATIONS • Six months of supervisory or commensurate leadership experience. • One-year experience in guest-focused business (retail, restaurant, hospitality, etc.). • Working knowledge of all theatre crew functions. • Strong communication skills. • Proficiency in MS Suite. • Demonstrated ability to listen, communicate, and work effectively with guests, associates, and supervisors in a fast paced environment. • Demonstrated ability to lead teams and consistently achieve results through resources.
ESSENTIAL FUNCTIONS • Coordinate and coach theatre crew to perform the “essential functions” of their positions. • Reinforce “Wardrobe 101” policy with theatre crew. • Observe theatre crew performance and provide feedback to management for discipline and performance evaluations. • Optimize theatre crew placement on a round-by-round basis. • Lead teams and consistently achieve results through resources. • Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols. • Perform daily operational and administrative duties as assigned. • Oversee opening and closing procedures outside of operating hours (minus vault management). • May begin opening procedures and/or finalize closing procedures. • Provide access to vendors for repairs and deliveries outside of operating hours. • Assist management with floor operations. • Assign registers / distribute banks (box, concession, guest service, and arcade). • Supply change, as needed. • Maintain and reconcile floor safes. • Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system. • Prepare deposits and banks. • Accurately complete appropriate cash handling forms; maintain and balance cash handling fund. • Perform daily opening, closing, operational, and administrative duties. • Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager. • Participate in the daily inventory processes. • Open tickets for system support issues and follow-up for resolution. • Resolve guest questions, concerns, and issues. • Research guest issues related to AMC Stubs and credit card refund authorizations. • Distribute and reconcile passes.